La noticia de que Renfe invertirá 700.000€ en mejorar su web nos ha alegrado tanto a @marcborras y a mi que hemos decidido hacer un hilo con 17 predicciones de cosas que esta vez, ya sí que sí, seguro que van a arreglar. Empezamos 👇 pic.twitter.com/y4SR7fFSgZ— Carlos Sánchez (@chocotuits) 3 de febrero de 2019
Renfe ha pisado el acelerador nada más aprobar su plan estratégico. Si el mismo día en el que se puso en marcha la operadora anunció la licitación del primer paquete de trenes para renovar su flota, hoy es el día de su página web. La operadora ferroviaria ha licitado el contrato, valorado en 700.000 euros, para renovar su principal canal digital de contacto con sus clientes.Y sorprendente este dato:
La mejora de la web de Renfe es una de las medidas más demandadas por sus usuarios desde hace años. Esto ha provocado que esta licitación haya sido una de las primeras en ponerse en marcha. Una decisión muy simbólica que tanto el presidente de la compañía, Isaías Táboas, como su director de estrategia, Manel Villalante, han querido priorizar para ponerla en marcha lo antes posible.
El proyecto licitado tiene por objetivo mejorar la usabilidad de la web de Renfe. Uno de los elementos más destacados en el plan estratégico de la operadora. En el caso de la web la intención es desterrar todos los actuales problemas que genera la actual y dotarla de las capacidades que permitan mejorar el rendimiento y el posicionamiento de los contenidos.
Hay que recordar que la última gran renovación del principal canal digital de Renfe se realizó hace 10 años. Un periodo en el que regularmente se han ido introduciendo mejoras pero que el tiempo ha dejado anticuado.
En concreto, entre enero y agosto el 46,8% del total de billetes se vendió a través de la web. Renfe comercializó 16,8 millones de plazas de tren a través de su portal de Internet.Y todo ello, a pesar de los problemas de usabilidad y accesibilidad que tiene la web de Renfe.
the ADA applied to Domino’s website and app because the Act mandates that places of public accommodation, like Domino’s, provide auxiliary aids and services to make visual materials available to individuals who are blind.El juicio contra Domino's Pizza.
The UsableNet research team has been tracking 2018 federally filed ADA web accessibility-related lawsuits. In 2018, we tracked 2285 lawsuits—up 181% over 2017 which had 814.Igualito, igualito, igualito que en España.
Although many industries are involved across the cases, six stand out for the additional attention they get. Retail, food service, travel/hospitality, banking/financial, entertainment and leisure, and self-service, have the majority of cases, reflecting a general pattern over 2017 and 2018 toward these types of organizations.
Browser extensions (I’m using Chrome for the purposes of this post)
WAVE Web Accessibility Evaluation ToolLighthouseaXe browser extensionWCAG Accessibility Audit Developer UISiteImprove Accessibility Checker
Other tools
Tenon.io (free and paid plans available)
Offering a separate website for those with disabilities does not comply with the U.S. Department of Transportation’s (DOT) website accessibility requirements, the agency made clear with a $200,000 fine to the Scandinavian Airlines System (SAS).
The DOT established website accessibility requirements that require any U.S. or foreign air carrier that has a website and that operates at least one aircraft seating more than 60 passengers to ensure that its public-facing webpages on its primary website are accessible to individuals with disabilities. Set forth at 14 CFR Part 382, the rule had two phases of implementation.
By December 12, 2015, covered entities needed to ensure that core travel information and services on the airline’s primary website met the Web Content Accessibility Guidelines 2.0 Level AA Standard. Airlines had until December 12, 2016, to achieve compliance for all remaining webpages on the primary site.
But in February 2017, the DOT’s Office of Aviation Enforcement and Proceedings discovered that SAS’ primary website was not accessible to persons with disabilities. Instead, the airline created an “assistive version” of its primary website at a separate and distinct URL.
This separate site violated the DOT rule, the agency said.
“In the preamble to the rule the Department explained that to create a separate accessible website would ‘likely perpetuate the problem of unequal access as carriers allot fewer resources than needed over time to properly maintain the second site,’” according to the DOT consent order with SAS. “The Department also stated that it is a ‘well-established principle of disability non-discrimination law that separate or different aids, benefits or services can only be provided to individuals with disabilities (or a class of such individuals) when necessary to provide aids, benefits or service that are as effective as those provided to others.’”
SAS’ failure to comply also constituted unfair and deceptive practices and an unfair method of competition, the agency said.
In response, SAS argued it “held a good faith belief” that the assistive version of its website was a conforming alternate version that brought its primary site into compliance, pointing the finger at a third-party vendor that “assured” the airline the alternative site met the requirements of the DOT rule. SAS no longer has an alternative separate website designed for individuals with disabilities, and its primary website is accessible.
The DOT Enforcement Office and SAS reached an agreement over the charges. While the airline did not admit to the violations asserted by the agency, it agreed to cease and desist from future similar violations and pay a compromise civil penalty of $200,000. Of the total amount, $100,000 was due immediately, with the remaining $100,000 due and payable if SAS violates the consent order within one year.
“This compromise assessment is appropriate considering the nature and extent of the violations described herein and serves the public interest,” according to the consent order. “It represents a strong deterrent to future similar unlawful practices by SAS and other carriers.”
David DeSandro de Metafizzy explica en esta presentación de las dotConferences cómo desarrollar el superpoder de interpretar los códigos de color hexadecimales que habitualmente se usan en HTML/CSS/Photoshop. La técnica no es complicada, aunque requiere conocer algunos detalles. En el caso del propio DeSandro tiene más mérito porque además es daltónico: "No puedo fiarme de mi percepción visual del color a la hora de trabajar con los diseños, así que desarrollé esta habilidad como una forma de cubrir esa necesidad".
